Workflow  If you need to …
- assign tasks as soon as requests come in
- attach in-coming letters, faxes, emails, voice recording files to the workflow task
- allow post to be scanned in and dealt with from any office
- have individual “to-do” lists for each person
- prioritise tasks – red, amber, green (RAG) rating based on expected processing times
- see what jobs are outstanding, who they are assigned to, what is overdue
- re-allocate tasks in case of staff absence
- find out how long it took to complete a task - management reporting
- facilitate authorisation chains & streamline flow of work
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